Privacy Policy

Last updated: 2 August 2026

1. Who we are

Thai Oz Entertainment Pty Ltd (Thai Oz Entertainment, “we”, “us” or “our”) operates thaiozentertainment.com and promotes and delivers live entertainment, cultural events, ticketing, partnerships and related customer services in Australia.

This policy explains in plain language how we handle personal information. It is designed with reference to guidance from the Australian Office of the Australian Information Commissioner and the Australian Privacy Principles where they apply.

2. Information we may collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and postal or billing address;
• ticket, order, reservation, seat or table selections, attendee details and transaction status;
• enquiry, partnership, sponsor, supplier or artist-booking information you choose to provide;
• marketing preferences and consent records;
• technical information such as IP address, browser, device type, cookie identifiers, referring page and website activity;
• records needed to prevent fraud, secure the website, resolve disputes and meet legal or accounting requirements.

Please do not send passwords, PINs, full payment-card details, government identifiers or other sensitive information through email, LINE, social media or a general enquiry form.

3. How we collect and use information

We collect information directly from you when you buy or reserve tickets, select seating, submit a form, contact us, subscribe to updates, enter a promotion or communicate through an official Thai Oz channel. We may also receive limited information from ticketing, payment, venue, marketing or event-service providers where this is needed to fulfil your request.

We use personal information to:

• process orders, payments, refunds, reservations and ticket delivery;
• manage seating, tables, attendance, entry, customer support and event safety;
• respond to enquiries and assess relevant partnership or business proposals;
• send operational event updates and, where permitted, promotional communications;
• improve the website, measure campaign performance and understand audience needs;
• detect fraud, misuse, technical problems or security threats;
• comply with lawful requests and our legal, tax, accounting and record-keeping obligations.

We aim to collect only information reasonably necessary for these activities.

4. Payments and ticketing

We may retain an order reference, payment status, amount, refund status and other transaction records, but we do not intend to store your complete payment-card number or card security code.

5. When information may be shared

We may disclose only the information reasonably needed to service providers that help us operate, including website hosting, security, email, analytics, ticketing, payment, accounting, marketing, venues and event-delivery partners. We may also disclose information where required by law, to protect safety or legal rights, or in connection with a genuine business restructuring.

We do not sell personal information as a standalone product.

6. Cookies, analytics and embedded services

Our website may use essential cookies for checkout, security, preferences and site operation, plus analytics or marketing technologies that help us understand visits and campaign results. Third-party content such as maps, videos, social-media features or payment tools may set their own cookies or collect technical information.

You can control many cookies through your browser settings. Blocking essential cookies may affect checkout, ticketing or other site functions.

7. Overseas processing

Some service providers may store or process information outside Australia, including in the United States and other locations where their infrastructure or support teams operate. Provider locations can change. Where practical, we use reputable providers and take reasonable steps appropriate to the service and information involved.

8. Security

We use proportionate administrative and technical safeguards, including HTTPS, restricted administration access, reputable service providers, updates and security monitoring. No internet transmission or storage system can be guaranteed completely secure, so customers should also protect their devices and account credentials and contact us promptly about suspicious activity.

9. Retention

We keep personal information only for as long as reasonably needed for the event, customer service, accounting, legal, fraud-prevention and dispute-resolution purposes for which it was collected. When it is no longer required, we take reasonable steps to delete or de-identify it, subject to backups and lawful record-retention requirements.

10. Access, correction and privacy complaints

You may ask what personal information we hold about you, request a correction, or raise a privacy concern by contacting us. We may need to verify your identity before providing or changing information. We will respond within a reasonable period and explain if a request cannot be completed because of a legal or operational requirement.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner.

11. Marketing choices

You can unsubscribe from marketing emails using the link in the message or contact us directly. Operational notices about an order, ticket, event change, safety issue or refund may still be sent where necessary to provide the service you requested.

12. Children and age-restricted events

Some events are age-restricted. We do not knowingly seek personal information from children except where reasonably necessary and provided by, or with the involvement of, a parent or guardian when required.

13. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The current version and update date will remain available on this page.

14. Contact Thai Oz Entertainment

Email: frank@thaiozentertainment.com
Phone: +61 499 444 123
Location: Sydney, New South Wales, Australia
Website: thaiozentertainment.com