Thai Oz Entertainment Pty Ltd — Ticket Refund Policy
Last updated: 19 September 2026
This policy applies to all tickets sold by Thai Oz Entertainment Pty Ltd (“Thai Oz Entertainment”, “we”, “us”) through thaiozentertainment.com and our authorised ticketing partners (Eventbrite, Humanitix and TryBooking). Nothing in this policy limits your rights under the Australian Consumer Law.
1. Change of mind
Tickets are not refundable or exchangeable if you change your mind, are unable to attend, or purchase the wrong ticket type, date or quantity. Please check your order carefully before paying.
2. Cancelled events
If we cancel an event, you will receive a full refund of the ticket price to your original payment method. Refunds are processed within 10 business days of the cancellation announcement. Booking or processing fees charged by a third-party ticketing platform are refunded in accordance with that platform’s policy.
3. Rescheduled or significantly changed events
If an event is rescheduled, moved to a different venue, or the headline line-up changes significantly, your ticket remains valid for the new arrangements. If you cannot attend, you may request a full refund within 14 days of our announcement. Minor changes to support acts, set times, running order or seating layout do not qualify for a refund.
4. Upgrades and downgrades
You may upgrade to a higher ticket tier (for example General Admission to VIP Table) subject to availability and payment of the price difference. Downgrades are not refunded.
5. Entry conditions
Our events are 18+ and valid photo ID is required. No refund is given where entry is refused or a patron is removed because of intoxication, failure to produce ID, breach of venue rules, or behaviour that puts others at risk. Lost or stolen tickets are not replaced unless we can verify the original purchase.
6. How to request a refund
Email frank@thaiozentertainment.com with your order number, name and the email used at purchase. If you bought through Eventbrite, Humanitix or TryBooking, please also lodge the request through that platform so the refund can be returned to your card. We aim to respond within 2 business days.
7. Disputes and chargebacks
Please contact us before raising a dispute with your bank or card issuer. Most issues can be resolved directly and faster. Charges from this site appear on your statement as THAI OZ ENTERTAINMENT.
Thai Oz Entertainment Pty Ltd · Sydney NSW · Phone 0499 444 123 · frank@thaiozentertainment.com